SERVICES

SUPPORT SERVICES

Supporting our Customers

We offer a range of support services to our customers, all aimed at controlling costs, saving time, reducing downtime and risk for your business. In addition, our support services allow internal IT departments to focus on delivering their core business functions, rather than resolving issues. Depending on the support service you choose, we can remove the need to train internal resources to deliver support or provide an around-the-clock IT service desk.

HOW WE HELP

Delivering business critical services is a key priority for any IT department, including ensuring that the full IT environment is supported effectively and efficiently. But this can be complex and time consuming. Our on premises support service consolidates multiple support contracts across multiple vendors, whether hardware, software or subscription based models into one support agreement. Providing you with a 24x7x365 single point of contact for all your on premises support needs.

Our Microsoft Support services are available for customers with Microsoft 365 or Azure. Aimed at helping organizations that are struggling with time and resources to deliver quick, expert assistance to their internal users. This support service is proactive, scalable and affordable. Giving your organization direct access to a dedicated team of Microsoft-certified expert analysts 24x7x365 either via our online portal or support line.

We offer 24x7x365 service desk, data center and technical support services. Underpinned by our Service Management team who deliver continual service improvement to ensure ongoing value to our customers.
  • Our service desk is our central point of contact for coordination and escalation. This team of skilled and technically competent analysts has extensive knowledge of multi-vendor technologies.
  • Our managed security services protect your environment from the outside world.
  • Our network operations center provide round-the-clock remote monitoring and management of our customer’s multi-vendor infrastructure.
  • Our Service Management team of expert Technical Account Managers ensure our customer’s needs are at the heart of everything we do.

Delivering better outcomes

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